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FAQ

We have put together some of the most common questions that we get asked a lot. Please check through the categories to get your answer without any delay.

Flight

Q: Can I use my debit card for booking flight from TripeGate?

A: Yes, you can book flight with any type of local or international cards, debit or credit.

Q: What is the process of date change/reissue of the ticket for a child who will be crossing the child age to adult?

A: In case of date change/re-issue of the ticket for a child who will be crossing the child age to adult (as per airline policy) in the new travel date, a new charge of the ticket will be the difference of airfare, plus date change fee of an adult along with any other charges applicable as per airline policy.

Q: What is the process of canceling a purchased ticket?

A: Cancellation and refund policies differ from airlines to airlines. However, if your purchased flight can be canceled, we will charge you as per the airline policy, plus a service fee of BDT 1,500 per PAX for international Air Tickets and BDT 500 per PAX for Bangladeshi domestic Air Tickets (During covid BDT 500 for international and BDT 300 for domestic ). We will be following the airlines refund policy. Airline has the right to change any policy at any time, TripeGate has no control on airline's policy.

Q: What is the process of changing date of flight?

A: Change of date depends on the airline policy. If the airline allows changing of the flight date we charge airlines date change fee plus the fare difference of your changed date from a previously purchased date and a service fee of BDT 500 per PAX for any international Air Ticket and BDT 300 per PAX for any Bangladeshi domestic Air Ticket. Airline has the right to change any policy at any time, TripeGate has no control on airline's policy.

Q: When will I get my refund?

A: Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally, take up to 15 Banking days to process the refund payment and transfer the funds into a customer’s account. Please note, some banks can take up to 10-12 Banking weeks or until the next billing cycle. The refund should be converted to your local currency by your credit card company.

Q: What is a Service fee?

A: Cancellation and refund policies differ from airlines to airlines. However, if your purchased flight can be canceled, we will charge you as per the airline policy, plus a service fee of BDT 1,500 per PAX for international Air Tickets. In the case of Bangladeshi Domestic Air tickets, TripeGate's refund and date change service fee is BDT 500 and BDT 300 per PAX respectively. We will be following the airlines refund policy. Airline has the right to change any policy at any time, TripeGate has no control on airline's policy

Please note that effective from 21st Dec 2020, TripeGate will not be taking any service charge for domestic flights for cases where the flights are cancelled by the Airline. Kindly process all requests and quotations as per this directive until further notice.

Q: Is there any option to make the payment later for online booking?

A: We are sorry to inform that, it is not possible for us to book the flight tickets for you. You need to purchase the tickets online instantly by paying the amount.

Q: Can I have a hard-copy receipt sent by post?

A: We do not send hard copy receipts by post. We will send you an E-mail containing all of your booking details and confirmation. But if you want a hard-copy then you can come to our office and we will provide the hard-copy for you.

Q: If I purchase through card, will it cost any extra charge?

A: If you make online purchase through your card then no extra charge will be added but if you want to swipe your card then for Visa and MasterCard 1.6% bank charge will be added and for Amex 2.6% bank charge will be added.

Q: Can you book domestic flight?

A: Yes, we provide both domestic and international flight services. Please let us know your travel plan so that we can assist you to find the flight details.

Q: Why did the airfare increase from the last time I checked?

A: Airfare fluctuates without prior notice according to airlines policy. Unless you purchase the flight we cannot assure you that the airfare will remain the same.

Q: How much will it cost to arrange a wheelchair?

A: Please let us know where you need the wheelchair. The cost of it will vary depending on the airport. After getting the information we will contact the concerned person to know the cost.

Q: May I know about baggage details?

A: You may know the baggage of a particular flight from our website. Simply search for your desired flight and then click book now. You’ll find a section called Baggage Policy in the booking page.

Q: If fare increase after I book the ticket what will happen?

A: You have to pay the price difference if the fare of your booked ticket goes up. Otherwise we will refund you the amount.

Q: Is it necessary to upload Visa and passport copy while booking LCC flights?

A: For LCC flights, users must upload copy of their valid passport, visa & other necessary documents while issuing the tickets to avoid cancellation from the respective Airlines.

Hotel

Q: Are the room rates per person or per room?

A: Room rates are displayed for per room, not per person.

Q: Do the room rates include tax and service charges?

A: Yes, the room rates are inclusive of all kinds of tax and service charges.

Q: Why is there more than one rate for the same room type?

A: Different rates can be seen because of special discounts and promotions.

Q: How do I know if a discount has been given?

A: Discounted price will be shown beside the room price.

Q: What does it mean by “Non-refundable” stated next to my room type mean?

A: Non-refundable means, that particular room price is not refundable, once purchased.

Q: Can I add an extra bed/baby cot in my room?

A: Yes, you can add extra bed/baby cot in your room, you need to notify us before to get the services. Please note that some properties charge a fee for these services.

Q: Can I make a booking for a check-in date of today on the website?

A: As long as a hotel room can be found available in our website, you can book that.

Q: How can I check for budget hotels?

A: To find the budget hotels, search for hotels on your desired destinations, and then select the filter “Lowest Price” from top right corner of the page.

Q: How do I make a booking?

A: - Click the hotels tab from our homepage.
- Enter your destination and desired date.
- Click the SEARCH HOTELS button. You’ll get a page with hotel list that is available on your desired date and destination.
- Click on Show Details to check the hotel details.
- Select your room from the options provided, and click reserve. You’ll get a booking page.
- Provide your information and book with your card.

Q: Is there an additional charge for children when sharing a room with their parents?

A: Most properties allow children under the age of 12 to share rooms with their parents. However, some hotels may charge a fee for that.

Q: What should I do if I would like to book more than 4 rooms?

A: ou have to make an additional booking in case you need more than 4 rooms. However, you can also contact us prior to booking, as you might not get the same rate for two different bookings.

Q: Where can I find the cancellation policy?

A: Cancellation policy can be found in room details. You will find a Cancellation Policy option for each of the room type.

Q: Why has the room rate changed?

A: Hotel rates are variable and can be changed anytime by the hotelier.

Q: What is the refund policy?

A: We will be following as per suppliers refund policy.